Join TELUS Digital in Morocco as an Operations Team Leader, driving success in customer care and technical support for Canadian telecommunications. Your coaching abilities will be key. In this pivotal role, you will manage a team of 15-18 agents, focusing on developing their skills and enhancing performance in a contact center. Your leadership will directly impact employee engagement and operational excellence, while fostering a collaborative environment. Key Responsibilities:

- Lead and coach a team of support representatives
- Monitor performance metrics to drive improvements
- Facilitate team meetings and individual reviews
- Enhance engagement initiatives for a positive culture
- Collaborate with stakeholders on operational challenges

Requirements:

- 2+ years in a leadership role within contact centers
- Bilingual in English and French
- Robust interpersonal and communication skills
- Proven experience managing performance metrics
- Full-time onsite availability in Casablanca

Drive operational success as an Operations Team Leader at TELUS Digital, supporting Canadian customers.

📌 Team Leader for Customer Support Operations (Toronto)
🏢 Insight Global
📍 Toronto