Elevate your career with PNC as a Senior Customer Service Representative Specialist, based remotely. This role requires strong problem-solving skills and proficiency in customer management across multiple channels.

PNC seeks an experienced professional who will support a sophisticated client base within the Treasury Management Care Center. As a Senior Customer Service Specialist, you'll leverage advanced tools and skills, dealing with inquiries in a quick-paced environment. Your focus will be on delivering solutions while maintaining high customer satisfaction consistent with PNC's core values.

Key Responsibilities:
• Handle advanced customer service inquiries for complex products
• Investigate and resolve issues efficiently across multiple channels




• Deliver the CARES model to enhance customer experiences
• Document and minimize customer interactions effectively
• Mentor and coach the customer service team as needed

Requirements:
• Requires 3+ years of relevant experience
• Associates degree or equivalent experience
• Bilingual in Spanish is strongly preferred
• Ability to manage multiple priorities effectively
• Proven problem-solving and decision-making skills

Utilize your expertise in customer service and relationship building with PNC to drive exceptional client experiences.
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📌 Senior Customer Service Specialist at PNC (Quebec City)
🏢 Visa Hunt
📍 Quebec City