Join Fairstone Bank as a Bilingual Customer Service Agent, using your English and French skills to assist customers and address their inquiries. Enjoy a flexible hybrid work environment.

As part of Fairstone's customer service team, your role includes supporting internal and external clients with inquiries and issues. You will be trained to navigate various processes, ensuring a comprehensive understanding of services and policies. Successful candidates are those with strong communication skills, analytical thinking, and the ability to adapt in a bustling workplace.

Key Responsibilities:
• Handle inquiries to resolve customer service issues
• Assist clients with loan applications and account modifications
• Review credit applications and respond to dealer inquiries




• Promote services through effective cross-selling
• Elevate unresolved cases and ensure first contact resolution

Requirements:
• Fluent in English and French, both written and verbal
• Previous experience in a call center or customer service role
• Strong problem-solving and analytical skills
• Proficient in Microsoft Office and adaptable to new software
• Must be flexible with working hours in a agile environment

Bring your bilingual expertise to Fairstone for an enriching customer service experience.
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📌 Fairstone Bilingual Customer Service Role (Ontario)
🏢 Fairstone Financial
📍 Ontario