NuVista Mental Health
Full Time – Shared Services Growth & Development Team (Remote)

Reports to: Program Coordinator Supervisor

About NuVista
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centered care.

The Opportunity
The Clinical Program Coordinator serves as the primary client contact for specialized clinical programs across NuVista Mental Health and True North Psychological Services, supporting a seamless intake and service navigation experience. This role facilitates client engagement, program coordination, and accurate administrative processes across clinical services.

This role is responsible for:

Client Intake, Navigation & Communication
Program Coordination & Tracking

Key Responsibilities

Client Intake, Navigation & Communication

Manages intake and onboarding while supporting clients through service access and ongoing engagement.
Serve as first point of contact for referrals and guide clients through intake and onboarding
Match clients to appropriate clinicians/services and coordinate insurance requirements (Blue Cross, VAC, K-numbers)
Provide education on services and maintain regular communication to support engagement and reduce drop-out
Support access to additional services such as therapy, neurofeedback, and assessments

Program Coordination & Tracking
Ensures efficient scheduling, documentation, and monitoring of client and program activity.
Manage scheduling, intake documentation, and client file setup across systems
Track client progress, retention, and outcomes using program tracking tools
Monitor and report on participation, drop-outs, and program feedback
Educates clinicians and administrative teams on specialized clinical programs, including program structure, eligibility criteria, referral pathways, workflows, and role expectations




Coordinate clinician onboarding by providing access to required training, resources, templates manuals, and clinical materials
Ensure clinicians and administrative teams have the information, tools, and systems access needed to successfully deliver and support each program
Track onboarding and training completion, follow up on outstanding requirements, and help resolve barriers to program readiness

Supports consistent program delivery and ongoing process improvement across teams.
Contribute to development and refinement of workflows, processes, documents, and training materials
Participate in team training and knowledge-sharing to support consistency across programs
Support alignment of practices across the network and sub brands

Qualifications
Post-secondary education in healthcare administration, psychology, or related field
2+ years administrative coordination experience (mental health/clinical preferred)
Experience in a psychology clinic or with government-funded programs an asset
Strong organizational, communication, and interpersonal skills
Experience in handling sensitive health information with confidentiality and professionalism
Comfortable with virtual client coordination and virtual work settings
Proficiency with Jane App, Microsoft Excel, and email communication an asset

Core Competencies
Communication : Communicates clearly and effectively; strong presentation and active listening skills.
Computer Skills : Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance.
Ethics & Integrity : Demonstrates honesty, accountability, and maintains strict confidentiality.
Interpersonal Skills : Builds strong relationships and works collaboratively with others.
Organizational Skills : Manages time effectively and maintains organized, effective systems and workspace.
Productivity : Manages workload efficiently and consistently meets performance objectives.
Quality Focus : Produces accurate work and proactively identifies opportunities for improvement.

#J-18808-Ljbffr

📌 Clinical Program Coordinator (Nova Scotia)
🏢 NUVISTA Mental Health
📍 Nova Scotia