Become a key player in customer satisfaction as a Resident Engineer focusing on Dell technologies. Lead in office efforts in technical support and optimize infrastructure performance.

This Technical Customer Success Manager position requires proactive engagement with a federal customer. You will serve as the primary technical liaison, ensuring successful hardware lifecycle management and effective troubleshooting. Your role is pivotal in driving customer alignment with business objectives while deploying optimal solutions.

Key Responsibilities:
• Oversee monitoring and support of enterprise environments
• Implement system configurations and adjustments for peak performance
• Track issues, ensuring prompt resolution and customer satisfaction
• Build relationships with customers,



stakeholders, and technical teams
• Document system configurations and maintain compliance standards

Requirements:
• Strong background in Dell infrastructure and related technologies
• Excellent interpersonal skills for effective collaboration
• Proven incident tracking and management capabilities
• Experience in developing reports and health assessments
• Capacity for strategic advisory and risk identification

Utilize your technical acumen to enhance client success and operational performance.
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📌 Resident Engineer for Customer Success (Quebec City)
🏢 Insight Global
📍 Quebec City