Elevate customer outcomes with Kinaxis as a Technical Account Manager in a remote or hybrid setup. This role focuses on providing strategic technical guidance to ensure customer success. As a Technical Account Manager at Kinaxis, you'll act as a critical advisor to a diverse range of clients.
Your role involves understanding customer environments, promoting solution health, and leading initiatives that enhance performance. Collaborating closely with cross-functional teams, you will address complex challenges and deliver improvements that drive customer satisfaction and retention. Key Responsibilities:
- Serve as the technical contact for major customer accounts
- Lead reviews to assess risks and implement optimization strategies
- Analyze and resolve complex technical challenges
- Partner with teams to recommend and implement improvements
- Inform customers on best practices and product functionalities
Requirements:
- Relevant Bachelor's degree or equivalent experience
- 7+ years in technical customer-facing positions
- Expertise in Kinaxis Maestro and SaaS solutions
- Solid problem-solving and communication skills
- Ability to influence stakeholders and build trusted relationships
Impact your customers' success with your technical prowess at Kinaxis.