Lead the Microsoft support team as a Senior Manager in Technical Engineering at Ingram Micro. This hybrid role focuses on enhancing strategic vendor relationships through effective contract and SLA management. As a key figure in Ingram Micro’s Mississauga office, you will oversee the end-to-end account management for the Microsoft support partnership.
Your role will require deep knowledge of Unified Support agreements and managing high-impact escalations. You’ll ensure that the team adheres to strict governance standards and performance metrics, ultimately driving success through a disciplined process. This position is ideal for an experienced leader passionate about technology and vendor partnerships. Key Responsibilities:
- Manage Microsoft support contract, entitlements, and renewals
- Define SLAs and hold vendors accountable
- Construct effective escalation routes and governance structure
- Drive critical case resolutions with a visible leadership approach
- Develop a high-performing global technical support team
Requirements:
- Proven experience in the Microsoft partner ecosystem
- Solid capabilities in strategic relationship management
- Excellent communication and leadership skills
- Understanding of metrics and performance reporting
- Experience with automation in support processes
Bring your leadership strength to Ingram Micro and help shape the future of technical engineering support.