Join Advance Auto Parts as a Technical Support Specialist within the Technical Helpdesk team. Provide critical first-level IT support to Carquest Stores and Distribution Centers while ensuring minimal downtime. This role is essential for diagnosing and resolving IT issues related to Exploris and Weblink applications.
With a focus on effective troubleshooting, you will work under general supervision and learn from senior analysts. Your robust communication skills and ability to collaborate with customers will drive success in this position. Key Responsibilities:
- Troubleshoot IT issues accurately and efficiently
- Document resolution processes for team training
- Collaborate with analysts and developers on complex problems
- Utilize knowledge bases to aid in troubleshooting
- Respond urgently to system failures and technical challenges
Requirements:
- 1-3 years of IT support experience
- Proficiency in Microsoft Office Suite
- Experience with incident management systems
- Bilingual in English and French preferred
- ITIL certification is a plus
Leverage your IT support skills while contributing to a leading automotive retail organization.
📌 Technical Support Specialist at Advance Auto Parts (Bolton)
🏢 Advance Auto Parts
📍 Bolton
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