Elevate your career as a Technical Service Desk Analyst in Ajax, focusing on maintaining IT service quality and fostering user satisfaction. Bring your technical skills into play while supporting end-users effectively. This full-time position encompasses a wide range of responsibilities from providing first-line technical support to managing incidents.

Candidates with a Community College diploma in IT and 2-3 years of support experience stand out. You will also handle software deployments and assist in onboarding recent staff through training. Key Responsibilities:

- Respond to user queries and resolve technical issues
- Log and prioritize incidents accurately in the system
- Manage user accounts, software updates, and hardware configurations




- Track IT assets and assist in device imaging
- Engage in monthly on-call duties for after-hours support

Requirements:

- Diploma in Information Technology from a Community College
- Relevant experience of 2-3 years in IT support
- Valid G Class drivers license prerequisites
- Comprehensive knowledge of ITIL and networking principles
- Experience with Windows 11 and Microsoft 365 administration

Utilize your troubleshooting and customer service skills to strengthen the IT support team at the Town of Ajax.

📌 Technical Service Desk Analyst Ajax
🏢 Town of Ajax
📍 Ajax