Elevate your career as a Technical Support Engineer within our critical 24/7 support structure. Ensure clients receive exceptional assistance through your innovative problem-solving and communication skills. As a crucial team member, you will focus on diagnosing complex technical challenges while maintaining a strong connection with our R&D; department.

Your commitment to customer service, coupled with an in-depth understanding of Nokia's sophisticated products, will drive resolutions and enhance customer satisfaction. Key Responsibilities:

- Deliver advanced support and product expertise to clients
- Resolve complex technical issues creatively
- Collaborate with R&D; on escalated customer concerns
- Document and analyze support activities for improvements
- Mentor less experienced peers in best practices

Requirements:

- Bachelor's degree in a relevant field preferred
- At least 3 years of experience in technical support
- Exceptional problem-solving and analytical skills
- Strong verbal and written communication abilities
- Commitment to a adaptable on-call schedule

Enhance customer engagement and technical precision with your problem-solving capabilities as part of our esteemed support team.

📌 Technical Support Engineer - Customer Focused (Ottawa)
🏢 NOKIA
📍 Ottawa