Join RBC as a Technical Support Representative and utilize your skills to resolve client issues efficiently in Toronto. You will deliver expert technical assistance and enhance user experience. In this role, you will be part of RBC's commitment to delivering outstanding client service.

The position calls for an analytical mindset combined with excellent communication skills to troubleshoot issues effectively. You will manage user configurations and provide critical after-hours support. Key Responsibilities:

- Respond to client inquiries through various communication channels
- Manage user access and ensure accurate product setup
- Troubleshoot data access and system issues efficiently
- Provide after-hours support for key applications
- Document complex issues and maintain service standards

Requirements:

- 1-2 years in client service, preferably finance
- Solid communication and troubleshooting abilities
- Excel proficiency for report generation
- Knowledge of Windows 11 and mobile systems
- Must be able to prioritize tasks effectively

Seize the chance to support RBC's mission and enhance client experience through effective technical support.

📌 Technical Support Representative at RBC (Toronto)
🏢 RBC
📍 Toronto