Elevate your career with OpenText as a Technical Support Specialist, focusing on exceptional technical customer support. This role involves actively resolving complex issues for enterprise clients in a dynamic environment. Join OpenText, the global leader in information management, and leverage 3-5 years of technical support experience.

You’ll represent the company as a first point of contact for inquiries, providing guidance on ECM and integration challenges. Focus on delivering quality service while collaborating on cross-product technical issues with your team. Key Responsibilities:

- Represent OpenText for all technical inquiries regarding ECM
- Support customers via various channels with empathy
- Analyze and resolve customer issues effectively




- Manage incident follow-ups and maintain ServiceNow records
- Author knowledge base articles to share insights

Requirements:

- 3-5 years of technical support experience
- Strong knowledge of Windows and Linux OS
- Experience with relational databases (Oracle, SQL Server)
- Ability to mentor junior staff members
- Understanding of networking technology and scripting languages

Contribute your expertise and passion for customer satisfaction to OpenText and enjoy a collaborative work setting.

📌 Technical Support Specialist at OpenText (Ontario)
🏢 opentext
📍 Ontario