We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Ernst & Young is seeking an intermediate-level Cyber Identity and Access Management (IAM) Analyst to support Cyber Managed Identity Services team.

In this role, you will help deliver managed IAM services across Identity Governance and Administration, IGA, Privileged Access Management, PAM, Multi-Factor Authentication, MFA, and Conditional Access. You will support day-to-day operations, investigate IAM issues, work with client and internal teams, and help maintain reliable, auditable identity services. This is a client-facing managed services role suited for someone with hands‑on IAM experience who is comfortable working through tickets, workflows, approvals, documentation, and service procedures.

Support joiner, mover, and leaver processes, including workflow monitoring, retries, reprocessing, and coordination with application owners or fulfilment teams. Support access request workflows, entitlement catalog updates, reconciliation activities, and access certification campaigns.

Privileged Access

Management (PAM) Support privileged account onboarding, decommissioning, ownership validation, credential rotation monitoring, and break-glass evidence collection. Support inventory validation, audit requests, and documentation updates for PAM operations. Support MFA enrolment issues, authentication failures, lockouts, approved bypasses, and exception expiry management.

Implement and maintain approved Conditional Access changes, exclusions, report-only testing, enforcement validation, and tuning. Maintain auditable records for approved exceptions, policy changes, and operational evidence. Log, categorize, prioritize, and manage IAM incidents, requests, changes, and problems through agreed ITSM processes.

Documentation and Continuous Improvement Support problem management, root cause analysis, and improvement activities for recurring IAM issues. Maintain service quality,



evidence retention, compliance support, and audit artifacts. Work within documented approvals, client procedures, change controls, and service boundaries.

Experience supporting IAM services in an enterprise, shared services, or managed services environment. Working knowledge of identity lifecycle management, privileged access controls, authentication methods, access governance, and ticket-based service delivery.

Experience with platforms or services such as Microsoft Entra ID, Conditional Access, MFA, PAM tools, or identity governance workflows. Ability to investigate operational issues and coordinate across technical, business, client, and vendor teams. Robust documentation skills, including the ability to maintain evidence, ticket notes, control records, and operational procedures.

Strong written and verbal communication skills, with the ability to explain IAM issues clearly to technical and non-technical stakeholders.

Experience working within approved procedures, change controls, approvals, and service level expectations. French language proficiency, including Quebec French, is an asset for client-facing engagements. Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related discipline, or equivalent work experience. ~3 or more years of experience in cybersecurity, IAM, identity operations, or a related field. ~ Relevant certifications are an asset, such as: ~ Microsoft Certified: We currently have opportunities in our Dieppe office for full-time evening, overnight and weekend work.

The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:



~$Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets. ~ To help create the best experience during the recruitment process, please describe any accommodations you may need. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation.

Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience.

We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

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