Join IMA as an IT Help Desk Technician I, providing essential support for end-user computing. Use your technology skills to address hardware and software issues effectively. In this role, you will act as the first line of support, identifying and resolving various IT problems for users.

The IT Help Desk Technician I will maintain accounts, manage inventory, and offer A/V assistance during meetings. This position values diversity and teamwork, integrated into IMA's core values. Key Responsibilities:

- Resolve desktop hardware and operating system issues
- Configure end-user hardware and support deployment
- Handle user account setup and maintenance
- Provide timely assistance through Help Desk system
- Facilitate functionality of Microsoft Office 365 applications

Requirements:

- 2-3 years’ experience in technology support
- 1-2 years in service desk roles
- Solid analytical and communication skills
- Focused on exceptional customer service
- Some travel may be required

Apply your expertise and enhance your career within a supportive company dedicated to its associates.

📌 Technology Support Specialist at IMA (Quinte West)
🏢 IMA Financial Group
📍 Quinte West