Elevate customer service excellence as the Contact Center Manager at Teleperformance. Lead teams, manage budgets, and implement process improvements to ensure client satisfaction. At Teleperformance, the role of Contact Center Manager is crucial to driving performance within a vast organization serving myriad clients.

With a focus on developing teams and enhancing operational efficiency, the position demands strong management expertise and a strategic approach to meet fiscal and quality targets. You'll be vital in fostering a culture of collaboration and innovation. Key Responsibilities:

- Oversee daily activities of call center operations
- Formulate action plans for KPI achievement
- Review financial reports and operational analytics
- Cultivate a motivated team of assistants
- Participate in client meetings and policy development

Requirements:

- At least 3 years’ experience managing contact centers
- Bachelor’s degree in relevant field
- Solid analytical and problem-solving skills
- Effective communication and leadership capabilities
- Familiarity with contact center technologies

Drive operational success and support Teleperformance's mission in providing standout customer experiences.

📌 Teleperformance Contact Center Leadership Role (Toronto)
🏢 TP Canada
📍 Toronto