Join TELUS in Calgary as a Manager of Community and Service Excellence, balancing operational success and thriving customer relations in a hybrid work environment. Lead your team towards achieving top sales performance and service quality. In this vital role, you will oversee a team of technicians while promoting their career development and engagement.

Your focus on enhancing customer experiences and operational excellence will drive the community-first approach that TELUS values. Be the catalyst for meaningful change in both service delivery and sales execution. Key Responsibilities:

- Mentor and lead high-performing technician teams
- Drive revenue growth through effective sales leadership
- Resolve customer escalations and manage relationships




- Conduct customer metric evaluations and report findings
- Collaborate with teams to identify new sales opportunities

Requirements:

- Minimum 5 years in field service or telecom
- Demonstrated leadership in operational and sales performance
- Solid problem-solving and decision-making abilities
- Capacity to motivate teams for sales success
- Excellent communication and organizational skills

Leverage your expertise and leadership skills at TELUS to foster community connections and enrich customer interactions.

📌 TELUS Hybrid Manager of Service Excellence (Calgary)
🏢 Intello Technologies
📍 Calgary