Lead a transformative team as Manager, Terminal Officer at GTAA, Toronto Pearson. Ensure seamless passenger experiences and efficient operations within a vibrant airport workplace. Reporting to the Associate Director of Terminal Operations, you will guide a team responsible for passenger movement and service delivery.

This role emphasizes collaboration with airlines and government agencies while championing continuous improvement initiatives that bolster operational resilience and compliance with GTAA standards. Key Responsibilities:

- Supervise Terminal Officers for operational excellence
- Manage day-to-day passenger movement and safety
- Analyze performance data to drive improvements
- Oversee terminal-related workforce scheduling
- Communicate effectively with internal and external partners

Requirements:

- 7+ years in leadership roles within airports
- 3+ years in customer service-focused environments
- Experience with complex stakeholder management
- Strong success in crisis response and operational challenges
- Proficiency in data analysis and reporting systems

Elevate your career by enhancing passenger experiences as a Terminal Officer Manager at Toronto Pearson.

📌 Terminal Officer Manager at Toronto Pearson
🏢 Greater Toronto Airports Authority
📍 Toronto