Join Beanfield as a Tier 2 Technical Support Representative, where your expertise in network troubleshooting makes a difference. Support our commercial customers with advanced technical solutions in a collaborative, innovative setting. As part of the technical support team, you will report to the Tier 2 Manager, focusing on troubleshooting various network infrastructures.

Your role encompasses supporting services including DWDM, private lines, and Voice over IP, while also addressing LAN issues and WIFI configurations. Collaborating with Tier 1 reps and product teams, you'll escalate customer concerns effectively to ensure top-quality service delivery. Key Responsibilities:

- Troubleshoot customer network infrastructures effectively




- Support services including DWDM and Voice over IP
- Identify trends for network escalation issues
- Assist Tier 1 reps for seamless customer support
- Maintain up-to-date knowledge of industry practices

Requirements:

- In-depth knowledge of OSI model and TCP/IP
- Understanding of GPON, DHCP, and static assignments
- Bilingual in French and English is an asset
- Availability for 24/7 shifts required
- Experience with Layer 2 switching concepts

Utilize your technical skills to enhance Beanfield’s community connections and thrive in this dynamic role.

📌 Tier 2 Technical Support Representative (Toronto)
🏢 Beanfield
📍 Toronto