Advance your career with Teleperformance as a Customer Support Specialist II in Toronto. Engage with B2B clients, ensuring efficient resolutions in a hybrid workspace setting. As a Customer Support Specialist II at Teleperformance, you will work directly with dental offices to streamline customer interactions and enhance service delivery.

This role blends remote and in office work after the initial 90 days, focusing on complex issue resolution while supporting various account structures. Your ability to empathize with customers will be vital. Key Responsibilities:

- Address order-related concerns, including returns and discrepancies
- Maintain essential customer master data and account structures
- Process and manage non-voice order queries
- Handle defective product reports with accuracy
- Triage complex customer issues effectively

Requirements:

- 1–2 years of experience in customer service or B2B
- Strong problem-solving capabilities
- Experience with managing multi-layered accounts
- Proficiency in CRM systems and case management tools
- Excellent written communication skills

Leverage your skills in customer support and operational excellence to achieve results with Teleperformance.

📌 Toronto Customer Support Specialist II
🏢 Teleperformance Spain
📍 Toronto