Join the Laboratory Medicine Program at UHN as a Call Center Representative, providing exceptional client support over the phone.

Your role will ensure a positive impression and effective service to all clients. This permanent full time role reports to the Senior Manager of Pre/Post-analytical Services at Toronto General Hospital.

Responsibilities include handling inquiries, managing reports, ensuring confidentiality, and leveraging your customer service skills. Candidates with a background in laboratory terminology will excel in this challenging yet rewarding environment. Key Responsibilities:

- Provide exemplary client support for LMP departments
- Accurately handle customer inquiries and data
- Maintain high confidentiality standards
- Communicate critical results within strict timelines
- Manage and update the LMP database effectively

Requirements:

- Completion of Grade XII or equivalent
- Two years of customer service experience
- Knowledge of lab terminology preferred
- Excellent verbal and written communication skills
- Strong organizational and problem-solving abilities

Excel in client care and service delivery as a Call Center Representative at UHN.

📌 UHN Call Center Representative Position (Toronto)
🏢 University Health Network
📍 Toronto