Telework Eligible: Yes, may be eligible for some telework Full/Part Time: Full time Regular/Temporary: Date Posted: 09/12/2026 Hiring Agency/Seniority Unit: Department of Employment and Economic Development / MMA Division/Unit: Unemployment Insurance Work Shift/Work Hours: Day Shift, 8:00AM - 4:30PM Days of Work: Monday - Friday Travel Required: No Salary Range: $38.83 - $55.93 / hourly; $Bargaining Unit/Union: 216 - Middle Management Association / MMA Designated in Connect 700 Program for Applicants with Disabilities: Yes At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Minnesota Unemployment

Insurance (UI) Program is seeking a UI Supervisor to join our team. The UI Supervisor oversees daily business operations within the UI program, ensuring high-quality service to Minnesotans and effective administration of core program functions. Candidates will be considered for a leadership role within the Customer Service Center or Employer Audit area.

Supervising staff who provide customer service, make eligibility determinations and complete employer audits in accordance with Minnesota Unemployment Insurance law. Managing workflows, operational activities, and performance to ensure customers are served promptly, accurately, and respectfully. Ensuring program goals are met through effective staff coaching, training, and performance management.

Applying labor agreements and employment policies consistently and fairly. Supporting a collaborative and mission-driven work environment focused on delivering excellent public service. This position plays a vital role in helping Minnesotans navigate unemployment benefits, comply with employer obligations, and contributes directly to the success of the UI Program's annual objectives.

Paul office. This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note,



the telework policy could change with notice based on business needs.

Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position. Four (4) years of experience in the Minnesota Unemployment Insurance program* Four (4) years of experience as a supervisor, team lead, lead worker, or project lead AND at least six (6) months of experience in the Minnesota Unemployment Insurance program* Experience coaching and training staff sufficient to lead the work unit.

Experience in Minnesota Unemployment Insurance laws, rules, departmental operations, practices, and procedures.

Experience in conducting quality assurance activities.

Experience creating business processes and training materials.

Experience understanding the Minnesota Unemployment Insurance Program business model.

Criminal Background Check Employment Records

Check (current and former State employees only) Employment Reference Check Conflict of Interest Review Driver's License and Records Check Connection with their coworkers and communities Opportunities for personal and professional growth As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Paid vacation and sick leave ~12 paid holidays each year ~ Low-cost medical, dental, vision, and prescription drug plans ~ Dental and orthodontic care for adults and children ~6 weeks paid leave for parents of newborn or newly adopted children ~ Pension plan that provides income when you retire (after working at least three years) ~ Employer paid life insurance to provide support for your family in the event of death ~ Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury ~ Tax-free expense accounts for health, dental,



and dependent care ~ Resources that provide support and promote physical, emotional, social, and financial well‑being Support To Help You Reach Your Career Goals Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.Employee Assistance Program (EAP) For Work/life Support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Chore services, home repair, trip planning, child/elder care State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply.

The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.

📌 Unemployment Insurance Supervisor (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul