Join Vancity as a Financial Services Representative in Chinatown, Vancouver, and provide exceptional service to our members. Build trust and help clients with their banking needs and financial aspirations. This full-time, on-site position directly influences member experiences at Vancity. You will leverage your strong interpersonal skills and customer service background to guide members through everyday banking, borrowing, investments, and protection services.

Your role will also involve ensuring compliance with organizational guidelines and delivering personalized interactions. Key Responsibilities:

- Offer a welcoming workplace for members during visits
- Assess and meet members’ diverse banking needs




- Provide product and service recommendations tailored to client goals
- Teach members to navigate digital banking solutions
- Uphold professionalism and follow-up for satisfaction

Requirements:

- High School Diploma or equivalent is necessary
- Experience in customer service environments
- Proven sales orientation in prior roles
- Comfortable using technology and digital tools
- Detail-oriented in maintaining records and procedures

Support Vancity’s mission of social justice and financial inclusion by enhancing member experiences.

📌 Vancity Financial Services Representative Role (Vancouver)
🏢 Vancity
📍 Vancouver