Support pets and owners as a Customer Experience Specialist at VEG. Focus on empathetic communication and client satisfaction in a busy veterinary emergency setting. As a Customer Experience Coordinator, you will play a crucial role in shaping the customer journey within the VEG environment.

With a strong emphasis on service and empathy, you will ensure clients feel valued and supported. This role requires effective communication skills and the ability to handle a variety of customer concerns and actions. Key Responsibilities:

- Warmly greet each customer upon arrival and communication
- Oversee detailed customer interactions via all channels
- Provide exceptional personalized experiences with innovative solutions




- Listen empathetically and resolve client concerns quickly
- Relay customer needs to the medical team for effective care

Requirements:

- At least 2 years of customer service experience
- Advanced capabilities in relevant software programs
- High attention to detail with organizational skills
- Strong verbal and interpersonal communication skills
- Comfortable in quick-paced, high-stress environments

Contribute your passion for exceptional service and care to the VEG team, ensuring unforgettable experiences for clients and their pets.

📌 VEG Customer Experience Specialist (Whitby)
🏢 Veterinary Emergency Group (VEG)
📍 Whitby