VICTIMSERVICES CASE WORKER Surrey PoliceService (SPS) is Surrey’s new municipal police agency. On November 29, 2024,SPS became the police of jurisdiction, and assumed responsibility and commandfor policing and law enforcement in Surrey. SPS is working to redefine policingwith innovative recent approaches and community-based solutions.

To date we’ve hired over 550 policeofficers and over 450 civilian support staff and will grow to be one of thelargest independent police services in Canada. Since day one, SPS has beenintentional about building a culture that is inclusive, respectful andsupportive, with a robust focus on employee wellness and career development. SurreyPolice Service (SPS) has an exciting opportunity for a Regular Full-Time VictimServices Case Worker to join our Community Partnerships Support Section, withinthe Community Policing Bureau.

Reporting to the Community Partnerships Manager,the incumbent, under the supervision of the manager, provides direct supportservices to crime and trauma victims and witnesses. Duties include providingcrisis intervention support and ongoing follow up to victims, family membersand witnesses in immediate aftermath of crime or trauma. The position alsoassists with emergency responses, referrals, court support and case updates.The Victim Services Case Worker works with police, fire personnel, andcommunity agencies to ensure victims’ safety and access to resources.Considerable independence of judgment is required to be exercised withinestablished guidelines and according to policies and procedures.

Responds to emergencies and critical incidentsat crime scenes, hospitals, homes, or community locations. Coordinates emergency transportation totransition house, residence etc.



Assists members and emergency personnel bysupporting victims and families during next-of-kin notifications and othersensitive situations.

Provides clients with referrals and informationabout available community and government resources/support services includingbut not limited to home and personal safety, non-criminal protection orders,and replacement of stolen or lost documents. Assesses client’s safety, develops safety plans,and ensures ongoing monitoring and follow-up where appropriate. Assists clients with crime victim assistanceprogram applications and victim impact statements and other required documents.

Establishes and maintains appropriate clientfile field notes, computerized documentation, and maintaining diary dates. Provides or coordinates short-term emergencychildcare as needed. Engages in community outreach and conductspresentations to promote awareness of victim services and available supports.

Presents information to the public staff andattends community meetings as requested by the Manager. Assists other staff in performing their duties. Completion of Grade 12, supplemented by apost-secondary degree in a related field Valid BC Class 5 Driver’s License with a safedriving record.

All applicants must obtain andmaintain the required police security clearance throughout their employmentwith SPS, which includesa mandatory polygraph examination . SurreyPolice Service offers a comprehensive benefits package, including extendedhealth and dental coverage, a defined benefit pension through the MunicipalPension Plan, generous vacation entitlements, and ongoing professionaldevelopment. Employees also benefit from short-term and long-term coverage,travel and life insurance, discounted access to City of Surrey recreationfacilities, and a dedicated Employee Services team providing personal andfamily support.

Note– The aforementioned benefits only apply to eligible full-time positions withinSPS.

📌 Victim Services Case Worker (Vancouver)
🏢 Surrey Police Service
📍 Vancouver