Operations - Management(OPS002) Operations - Management(OPS002) The Support Service Manager is responsible for leading and overseeing the department’s daily operations, ensuring staff performance meets company standards, and facilitating effective communication across various functions. This role involves recruiting and training new employees, managing maintenance and vendor relationships, analyzing financial reports, and maintaining guest relations. Supervise staff by assigning tasks, coaching, and supporting their development.

Monitor performance to meet company standards. Lead hiring and training of current employees, ensuring smooth onboarding for long-term success. Act as the main point of contact for Maintenance, Parking Enforcement, Payment Meter Operations, and Office Operations to ensure effective communication.

Regularly check maintenance work orders for cleanliness and safety, overseeing projects to ensure timely completion. Review profit and loss statements and reports monthly or quarterly to help meet financial goals. Manage employee schedules and timecards to ensure adequate coverage and compliance.

Assist with accounts receivable, cash handling, and regular audits for financial accuracy. Respond to calls and emails, helping parkers with their inquiries. Manage special projects and other tasks to support departmental and company goals.

Bachelor’s degree in business administration, Management, or a related field a plus Proven experience in the parking management industry with a minimum of 5 years in a leadership role. Strong focus on customer service and client satisfaction. Proficient in location, profit and loss analysis.





Event management experience is a plus. Client relationship management skills. Leadership and team-building skills. Technologically proficient with MS Word, Excel, PowerPoint, and contract management software.

Valid driver’s license, reliable personal vehicle, and clean driving record. Designed to align pay with performance.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and AD&D; : Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. Short-Term Disability (STD): Income protection when you need time to recover. Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.

Employee Assistance

Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).

Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. Find out more about the Los Angeles County Fair Chance Ordinance at Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: #

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