Job Description

Job Description

POSITION SUMMARY:

The RIT Team member is responsible for providing hands-on desktop support services for users at San Jose office or locations co-located in the same city. RIT team requires a desktop technician with experience supporting computing systems to provide break/fix support for the computing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Operating system imaging of laptops and desktops, scheduling, post imaging support & troubleshooting, remote operating system deployments, surplus equipment pickups, PC refresh, new hire system deployments
- Using knowledge and experience with Windows (XP/Windows7/Windows 10/Mac) to provide desktop hardware & software break/fix support.
- Troubleshoot and resolve desktop hardware, application, printing and networking issues.
- Resolve desktop issues according to defined IT/ITIL processes/procedures to meet service level objectives and user commitments.
- Using excellent people and customer service skills, manage user expectations and address escalations according to defined processes
- Maintain hardware asset databases
- Works with and collaborates with external vendor support teams to resolve issues
- Performs other duties as assigned.





SKILLS

- Experience with Windows (XP/Windows7/Windows 10/ Mac) providing desktop hardware & software break/fix support.
- Experience in remote troubleshooting.
- Experience on Ticketing Tool like Remedy, ServiceNow etc.
- Basic User & Security Group Active Directory administration
- Knowledge of Microsoft systems (Windows 7 & O365)
- Troubleshoot basic network issues such as VPN, RSA, OKTA.
- Knowledge of Microsoft Windows Operating systems and common COTS applications.
- Proactive and self-motivated with demonstrated ability to self-manage job responsibilities, adhere to defined processes and meet service level and customer commitments
- Outstanding people skills and customer service orientation
- Excellent interpersonal and communication skills, both verbal & written
- Team player who enjoys working in a dynamic, rapidly changing environment and can effectively deliver on job responsibilities within aggressive time lines

Job Type: Full-time

Pay: $60,000.00 per year

Perks:

- Dental care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 IT Support Specialist (Kanata)
🏢 Nfinity Global
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