Overview

We are seeking a dynamic and friendly Front Desk Staff member to be a welcoming face of our clinic. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily activities. Your energetic approach and organizational skills will help create a positive environment for visitors, clients, and team members alike. This position offers an exciting opportunity to develop your customer support expertise and administrative skills within a professional setting.

Responsibilities

- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
- Process payments for clients, including direct billing to insurance providers, and conducting end-of-day reconciliations to make sure financial numbers are accurate
- Manage appointment bookings, cancellations and scheduling
- Manage our phone system, responding to calls and messages efficiently and professionally using proper phone etiquette
- Assist with light cleaning to ensure the office space is meticulous and organized

Requirements

- Excellent customer service skills with the ability to handle inquiries professionally in person, over the phone, and via email
- Experience with Jane App considered a strong asset




- Strong organizational skills with attention to detail in data entry and filing
- Previous experience working at a front desk or reception area preferred; allied health office experience is a plus
- Demonstrated computer skills including typing speed, accuracy, and proficiency in office applications
- Qualified experience managing social media accounts is a huge bonus

Hours of Work

We are looking for a staff member to work the following hours:

- Tuesday 1 - 5pm
- Friday 1 - 5pm
- Saturday 9am - 2pm

Additional hours may be available depending on operational needs and the staff's availability.

Join us as a Front Desk Staff member where your professionalism and organizational talents will make a meaningful difference every day! This role is essential in creating a welcoming atmosphere while supporting vital administrative functions that keep our organization running smoothly.

To apply, please email [email protected].

We thank all interested applicants. Due to the number of applications received, only shortlisted candidates will be contacted.

Pay: $23.00 per hour

Expected hours: No less than 13.0 per week

Work Location: In person

📌 Front Desk Staff (Richmond)
🏢 Broadmoor Chiropractic Massage Naturopathy
📍 Richmond