Overview

The Order Desk Associate, under the direction of the Order Desk Supervisor, will primarily be responsible to always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. This position will maintain a high level of product and service knowledge. This role will also liaise with the various departments to ensure awareness of the incentives and promotions being offered. This role is responsible for processing sales orders for house accounts and maintaining positive customer relationships through effective and professional communication.

Responsibilities

- Input/change/cancel orders from sales representatives
- Process orders by phone, email or fax.
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Maintain a high level of product and service knowledge
- Liaise with the various departments to ensure awareness of the incentives and promotions being offered
- Promote sales to existing clients
- Develop reports and proposals to illustrate the benefits of goods or services
- Adapt communication styles to deliver information effectively to a range of individuals
- Take orders from clients and prepare products for purchase
- Build and maintain ongoing awareness of recent products and services, competitor activities, and other research
- Develop and build relationships with new accounts and develop additional contacts within existing accounts
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Keep up-to-date records on sales calls and customer contacts in a timely manner in the format required
- Relay customer quality improvement suggestions for company products and services
- Answer and transfer all incoming calls and direct visitors




- Support the procurement managers in generating PO’s
- Update costing and pricing as directed from the procurement managers
- Set up and maintain product codes in our ERP system
- Run weekly sales and procurement reports
- Run monthly inventory reports

Competencies

- Client/Customer Focus
- Strong Communication - English Language
- Negotiation
- Problem Solving
- Results Orientation
- Teamwork
- Time Management
- Proficient in Microsoft Word
- Strong Proficiency of Microsoft Excel

Job Requirements

- Strong knowledge of sales principles, methods, practices, and techniques
- Proven sales ability with capability to meet and surpass targets and goals
- Ability to effectively communicate both verbally and in writing
- Ability to prioritize and manage conflicting demands
- Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- High level of integrity and work ethic
- Effective communication

Work Conditions

- Interaction with customers/clients, and the public at large
- Flexible hours including weekends, and holidays
- Occasional overtime
- Operation of desktop computer and peripheral
- Is comfortable with a background check

Join us in creating a positive first impression while supporting our daily administrative needs! Your energy, organization, and dedication will make a meaningful impact on our team’s success.

Pay: $40,000.00-$50,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Richmond Hill, ON L4B 4J3: reliably commute or plan to relocate before starting work (required)

Experience:

- Administrative: 1 year (preferred)

Work Location: In person

📌 Order Desk Associate & Front Reception (Richmond Hill)
🏢 Centennial Food Group
📍 Richmond Hill