Key Holder/Team Lead | Edmonton, AB

About Us

As Canada’s leading barber supply distributor, we exist to empower barbers and barbershop owners to build successful, sustainable businesses. Through a carefully curated product selection and industry-leading customer service, we set the standard in the barber and salon space.

Our success is driven by our commitment to excellence—delivering accuracy, speed, and reliability for both our clients and vendor partners.

Position Details

We have an exciting opportunity to join our Edmonton storefront as Key Holder/Team Lead!

We’re looking for an energetic, reliable individual to support day-to-day store and warehouse operations, working closely with our leadership team to help guide the team.

As a trusted member of the team, you’ll be responsible for opening/closing procedures and ensuring the store and warehouse run smoothly. This full-time role blends hands-on store and warehouse work with light leadership support, making you a dependable presence the team can count on.

Our Ideal Candidate

- Accountability-driven; Takes ownership of daily tasks and helps hold the team accountable to store standards.
- Solution-oriented; Quick to identify problems on the floor or in the warehouse and find practical solutions.
- Calm under pressure; Keeps composure, deescalates calmly, and helps keep the team focused during busy periods or unexpected challenges.
- Leads by example; Sets the tone through consistency, reliability, and a strong, visible presence on the floor.
- Customer obsessed; Excellent customer service skills, with a proven track record of building rapport and maintaining customer relationships.
- Hungry for knowledge; Dedicated to learning product knowledge and applying it on the sales floor.
- Tech-savvy; Experienced in operating a point of sale (POS) system and adaptable to quickly learning new systems.
- Strong work ethic; Brings energy, urgency, and strong effort every day.




- Detail-oriented; Known for their organizational skills and keen eye for detail.
- Excellent communication skills; Able to communicate effectively with the team and with leadership.

What You’ll Do

- Open and/or close the store and warehouse in accordance with company procedures, including arming/disarming our alarm system.
- Lead by example and guide the team - offering regular feedback and coaching.
- Assist customers with product inquiries and demos, delivering excellent customer service on the sales floor.
- Manage merchandise displays and ensure the sales floor is well-stocked, organized, and visually appealing.
- Operate the POS system, handle cash transactions, and prepare accurate cash deposits as needed.
- Support warehouse operations, including receiving, auditing, and packing customer orders.
- Maintain organization, cleanliness, and safety standards throughout the store and warehouse.
- Monitor inventory accuracy and assist with stock counts and audits.
- Troubleshoot day-to-day operational issues and flag any concerns to management.
- Adhere to and promote safety and compliance standards across all operations.

What You’ll Bring

- Effective communication skills, with the ability to support and collaborate with the team.
- Strong organizational skills, with the ability to manage time, priorities, and multiple tasks efficiently in a fast-paced environment.
- A solid desire to acquire product knowledge and share it with the team to drive sales.
- Positive attitude with willingness to learn, adapt, and support continuous improvement.
- Ability to work independently as well as part of a team.




- Comfortable with physical work, including standing for extended periods and lifting up to 50 lbs.

Qualifications

- Minimum 1 year of experience in a customer service or sales position in a retail setting is required.
- Minimum 1 year of experience in a warehouse setting is preferred.
- Previous key holder or team lead experience is considered an asset.
- Previous experience in the hair/beauty industry is considered an asset.
- Experience in shipping and receiving is considered an asset.
- Proficient verbal communication skills in English are required.
- Bilingual capabilities are favourable to serve our diverse client base - but this is not required.

Culture

We are proud to cultivate a diverse, equitable, and inclusive workplace where people feel valued and supported. Our team is passionate, driven, and collaborative, and we’re always looking for individuals who take pride in their work and want to grow alongside a fast-moving company.

How to Apply

If you are passionate about customer service, warehousing, and the barber industry, we invite you to apply for our Key Holder/Team Lead position!

Please submit your resume and cover letter through Indeed. We would like to thank all applicants for their interest.

Please note that only candidates selected for the next stage will be contacted.

As a condition of employment, successful candidates will be required to complete a criminal background check and sign an hours averaging arrangement.

Pay: $18.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Ability to commute/relocate:

- Edmonton, AB T5P 3X6: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer service: 1 year (required)
- Warehouse: 1 year (preferred)

Work Location: In person

📌 Key Holder/Team Lead (Canada)
🏢 Empire Barber Supplies
📍 Canada