Company Description

Lingotec Inc. operates in a rapidly changing global landscape, where communities and economies are increasingly interconnected. The organization is committed to supporting diverse and inclusive communication, particularly in times of healthcare challenges, geopolitical tensions, and environmental change.

Lingotec

Inc. aims to be part of the solution by enabling fast, reliable access to vital language support. Through its services, the company helps bridge communication gaps across borders and cultures, making global interactions more accessible and equitable.

Role Description

This is a full-time remote role for an Account Manager.

The Account

Manager will oversee a portfolio of client accounts, ensuring strong relationships, high satisfaction, and retention. Day-to-day responsibilities include managing onboarding and implementation, addressing client inquiries, coordinating with internal teams to resolve issues, and identifying opportunities for upselling and cross-selling. The role involves tracking account performance, preparing reports, and communicating updates and insights to clients.

The Account

Manager will also collaborate with sales, product, and support teams to improve services and contribute to continuous process enhancements.

Qualifications

- Demonstrated experience in account management, client services,



or customer success, preferably in a technology or language services environment.
- Experience in the interpreting/translation industry, along with a background in sales or business development, is highly valued.
- Fluency in French is required, particularly to support our Canadian clients.
- Strong communication, relationship-building, and conflict-resolution skills, with the ability to work effectively across diverse cultures and time zones.
- Solid organizational and time-management capabilities, including managing multiple accounts, prioritizing tasks, and meeting deadlines in a remote setting.
- Analytical skills to interpret account performance data, identify trends, and propose actionable recommendations for improvement.
- Comfort with digital tools and CRM platforms, and the ability to adapt quickly to recent systems and workflows.
- A fast learner who can quickly get up to speed on new products, processes, and industry knowledge in a dynamic environment.
- Ability to work independently, collaborate virtually with cross-functional teams, and maintain a proactive, solutions-focused approach.
- Commitment to inclusive communication and interest in global, multicultural environments; prior experience in language services or translation is an advantage.

📌 Account Manager (Canada)
🏢 Lingotec
📍 Canada