NAIMA is a Canadian Medical Aesthetics and Wellness Training Institute and one of the businesses under 3D Medical Technologies .

NAIMA is focused on delivering high-quality, practical education for healthcare and aesthetics professionals across Canada. We are building a scalable, nationally accessible training platform , delivering specialized medical aesthetics courses across major Canadian cities through experienced trainers and local venue partners.

As NAIMA continues to grow nationally, we are building a strong team focused on delivering an exceptional student experience and supporting sustainable business growth.

About the Role:

We are looking for a highly organized, customer-focused and results-driven Admissions & Student Experience professional to manage the student journey from initial inquiry through enrollment, course completion and post-course engagement.

The role will be responsible for managing prospective student leads, converting qualified inquiries into paid enrollments, coordinating student onboarding, maintaining accurate CRM records, and ensuring a seamless student experience throughout the training journey.

Key Responsibilities:

Admissions & Lead Management

· Respond to prospective student inquiries through phone, email, SMS and CRM.

· Provide accurate information on courses, prerequisites, schedules, locations, fees and admission requirements.

· Qualify leads and manage follow-ups throughout the admissions journey.

· Convert qualified leads into registrations and paid enrollments.

· Maintain an active admissions pipeline against enrollment targets.

· Escalate complex admissions or commercial matters to the appropriate management team.

Enrollment & Payment Coordination

· Process student registrations and maintain accurate enrollment records.

· Coordinate deposits, outstanding balances and payment follow-ups.





· Work closely with Finance to monitor payment status and outstanding balances.

· Support achievement of course enrollment and revenue targets.

Student Onboarding & Course Coordination

· Provide students with registration confirmations, course information and preparation requirements.

· Collect required documentation and confirm attendance before scheduled training.

· Communicate course schedules, locations and any changes to students in a timely manner.

· Coordinate student requirements with Operations and training teams.

· Maintain accurate student attendance and participation records.

Student Experience & Support

· Serve as a key point of contact for students before, during and after training.

· Respond to student questions and coordinate resolution of concerns.

· Maintain professional and timely communication throughout the student journey.

· Monitor student feedback and identify opportunities to improve the student experience.

Certification & Post-Course Engagement

· Coordinate preparation and distribution of student certificates.

· Maintain accurate certification records and ensure timely issuance.

· Follow up with students after course completion and collect feedback.

· Maintain relationships with graduates and promote relevant future learning opportunities.

· Support repeat enrollment, referrals and long-term student engagement.

CRM & Reporting

· Maintain accurate lead, student and enrollment records in the CRM.

· Update lead stages, follow-up activities,



enrollment and payment status.

· Track admissions pipeline, enrollment, attendance and student activity.

· Prepare regular admissions and student activity reports for management.

Cross-Functional Collaboration

· Work closely with Marketing & CRM to support lead generation and conversion.

· Coordinate with Finance on payments and outstanding balances.

· Coordinate with Operations and trainers on student and course requirements.

· Ensure accurate and timely flow of student information across internal teams.

Key Requirements:

· 2–4+ years of experience in admissions, student services, customer success, sales coordination,

education/training administration or a similar role .

· Strong experience in lead follow-up, customer communication and conversion .

· Hands-on experience working with CRM systems and maintaining accurate pipelines .

· Strong organizational and administrative skills with excellent attention to detail.

· Excellent verbal and written communication skills.

· Ability to manage multiple leads, students, courses and deadlines simultaneously.

· Solid customer-service mindset with a professional and solution-oriented approach.

· Comfortable following up on payments and enrollment requirements.

· Ability to work collaboratively with Sales, Marketing, Finance, Operations and training teams.

· Experience in medical aesthetics, healthcare, professional training or education will be considered an asset.

· Strong proficiency in Microsoft Office/Google Workspace and CRM platforms.

· Must be currently based in Canada.

Success in This Role:

Success will be measured through lead conversion, enrollment achievement, timely follow-up, CRM accuracy, payment coordination, student satisfaction, repeat enrollment and referral activity.

📌 Admissions & Student Success Specialist (Canada)
🏢 3D Medical Technologies
📍 Canada