The Basic Gist The Assistant General Manager (AGM) works under the direction of the General Manager to assist in ensuring the operational success of both the front-of-house restaurant and bar operations of The Mule. The AGM is responsible for directly managing any junior FOH managers (Bar Manager, Hospitality Manager, Supervisor), supporting The Mule’s day-to-day business needs, as well as contributing to long-term growth and development projects for The Mule with General Manager.

The Job:

- Work with the General Manager to manage the business aspects of the front-of-house, including the restaurant and bar, including things such as upkeeping with legislation, negotiating with suppliers, managing budgets, and setting goals.
- Ensure guests are given prompt, attentive, and unobtrusive service at all times.
- Act as the boss in the absence of The Mule’s General Manager, ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful, and friendly manner.
- Oversee the hiring of all FOH staff including bartenders, servers, and hosts,
- Oversee the training and orientation of current team members, and ensure all necessary training is completed.
- Oversee FOH scheduling, monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
- Oversee FOH inventory, and direct team members to make adjustments as necessary.
- Assist with managing the business aspects of the bar, such as keeping a current liquor license, negotiating with suppliers, taking inventory and ordering supplies, managing budgets, and setting goals.
- Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
- Liaise with the General Manager, as well as BOH Management to ensure effective cooperation and communication at all times.
- Take a proactive role in encouraging teamwork, cooperation, productivity, and a positive attitude within the working environment.
- Be able to access and understand all functions of Toast,



and report weekly hours and shift reports as needed.
- At the end of all shifts, assist in completing all necessary daily reports and approving all cashouts as necessary
- Work as part of the FOH team in any position, including bartender, server, or host, as needed.
- Oversee facilitating meetings such as regular staff meetings, performance improvement meetings, and annual/probationary reviews.
- Attend meetings, including Mule Inc. managers' meetings, Mule managers' meetings, and regular staff meetings.
- Assist with the coordination of special events in conjunction with The Mule’s General Manager.
- Maintain a fun, safe atmosphere for all guests and staff.

How Much Work & When:

- 40-44 hours per week
- Must be able to balance weekly schedule based on business needs.
- Must be able to adjust hours for administrative, social, or other needs outside normal business hours.
- We don’t want you to over-work, and we don’t want you to under-work. We just expect you to manage your time.

Your Bosses Are:

- The Mule Milton's General Manager
- Mule Milton Operational Franchise Partner

Ideally, You Have Experience / Education:

- 7+ years of experience working in the hospitality industry, specifically working in contemporary-casual restaurants/bars is required.
- 3+ years Front-of-House restaurant management experience is required.
- Post-secondary education in Hospitality Management will be an asset.
- Ontario Smart Serve Certification is required.

How to Apply: So, does this sound like you? If so, please respond with your cover letter and resume. We will contact successful candidates to set up an interview.

Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- Paid time off

Ability to commute/relocate:
- Milton, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- FOH restaurant management: 3 years (required)
- hospitality industry working: 7 years (preferred)

Licence/Certification:
- Ontario Smart Serve certification (required)

Work Location: In person

📌 Assistant General Manager - The Mule Milton
🏢 The Other Bird]
📍 Milton