About the Role:

We are excited to welcome an enthusiastic, charismatic, and passionate Business Systems Administrator to our team at GLBC. In this role, you will be the primary point of contact for ERP and related business application requests, including Salesforce, Smartsheet, and in-house tools, owning day-to-day operational support across the platforms.

You will support and troubleshoot user inquiries, manage ticket queues, administer users, perform QA and UAT activities, and ensure issues are effectively triaged, resolved, tested, and clearly communicated. This role is ideal for someone early to mid-career in application support who is looking to deepen their ERP and business systems administration experience.

This dynamic position offers the opportunity to collaborate with internal teams, third-party developers, vendors, and implementation partners to escalate issues, drive system improvements, and deliver reliable, practical solutions that support the business.

Compenstation:

The typical compensation range for this position is $60,000–$75,000 per year depending on level of experience.

- Monthly Profit Sharing for all team members
- Health & Dental benefits for you and your family
- Vacation starting at 3 weeks per year
- Paid Days Off for Volunteering, celebrating your birthday, and other flexible time off
- RRSP with employer matching
- Employee Education Assistance
- Fun, Supportive work culture

Who we are: Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, KBA, Digital Packaging, Protective Packaging, and the distribution of Shipping Supplies.

We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.

At Great Little Box Company,



we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

Core Responsibilities:

Operational Support & Ticket Management

- Own ERP and related applications Zendesk ticket queues, including intake, prioritization, resolution, and escalation to vendors, developers, or implementation partners.
- Track recurring issues and trends and communicate insights to help reduce future incidents and improve system reliability.

Application Administration

- Administer users, roles, permissions, and basic system configurations across ERP and a diverse set of supported applications, including vendor-provided systems, internally developed tools, and third-party platforms such as Salesforce and Smartsheet.

Application Health Monitoring

- Proactively monitor ERP and business application health through regular checks to ensure automations, integrations, reports, and background jobs are running as expected.
- Investigate and escalate application performance issues or failures, and communicate status and resolution clearly to stakeholders.

QA, Release & Change Support

- Support QA and UAT activities by executing test cases, validating expected outcomes, logging defects, verifying fixes, and assisting with regression testing under guidance and established processes.





Reporting & Data Support

- Maintain and update existing Crystal Reports, including minor enhancements, fixes, and data validation.
- Assist with basic data analysis and validation using SQL where required.

Continuous Improvement & Automation

- Leverage automation and AI tools responsibly to improve documentation quality, ticket triage, knowledge sharing, and overall operational efficiency.

Qualifications and Skills:

Required

- College degree or equivalent.
- Minimum 3 years of experience supporting business applications (e.g., ERP, CRM, or other enterprise systems) in an operational or administrative capacity.
- Robust troubleshooting and root cause analysis skills.
- Excellent communication and interpersonal skills with a strong customer-service mindset.
- Curiosity, initiative, and a desire to continuously improve workflows and user experience.

Nice to Have

- Exposure to ERP systems, including industry-specific or manufacturing-focused platforms such as ePS Packaging.
- Experience with Salesforce administration.
- Experience supporting in-house or custom-developed applications.
- Familiarity with reporting tools such as Crystal Reports and basic SQL.
- Familiarity with QA and UAT processes.

GLBC is fully committed to two things – our employees and our customers. We offer employee-based recognition and reward programs including profit sharing, continuous improvement incentives, and company-wide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We’re passionate, energetic, and committed to providing excellence in packaging solutions. If you are someone who values customers and a truly Great place to work – apply now!

We wish to thank all applicants for their interest, however, only those under consideration will be contacted.

📌 Business Systems Administrator (Richmond)
🏢 Great Little Box
📍 Richmond