Position: Case Work Officer, Office of City Councillor Riley Brockington

Competition Number: 2026-002

Competition Posting Date: September 14, 2026

Department, Portfolio: Councillors’ Row, Elected Representatives

Term length position -35 hours/week

Salary: $55,000-$65,000, commensurate with experience; competitive salary and excellent benefits package, plus overtime.

Job Summary:

The Councillor's Assistant, Case Work Officer is accountable for managing and delivering a range of constituency, political, and operational services and processes in support of the Councillor and the Councillor’s agenda including: internal and external relations, project management, media relations, and serving as a representative for the Councillor in dealings with community groups and local residents.

Description of Responsibilities:

You will report to the Senior Case work Officer.

- Receive and respond to high volume of telephone calls, emails, and letters from constituents, City staff, City Council members, and other elected officials from all levels of government, in a prompt and informed manner;
- Resolve constituent requests in a timely manner by providing information and clarification about the City’s policies and programs, or City Council and Committee activities;
- Develop relationships with appropriate City departments to obtain required information to respond to constituent concerns;
- Respond to Constituents and other individuals in person at the Ward Office and/or at community events;
- Attend meetings, workshops, conferences in place of the Councillor, providing an update on behalf of the Councillor, when appropriate to do so, and providing a report to the Councillor;
- Draft speaking materials to review with the Councillor before attending events;
- Work with the Councillor to determine next steps for constituent concerns when a resolution cannot be reached;
- Organize and distribute flyers and mailings on behalf of the Office;
- Research inquiries to provide all relevant information to the Councillor in a background report following conversations with constituents to determine actions;
- Develop and manage systems and procedures consistent with responding to constituency work;




- May oversee and coordinate the constituency work of assistants and volunteers to the Councillor and recommend requirements for additional staff in accordance with the office workload;
- Utilize Customer Relationship Management software (Microsoft Dynamics) to maintain a record of callers and provide the Councillor with regular reports;
- Provide general administrative support services to the Councillor by organizing, developing, and maintaining filing and information systems to ensure ready access to documentation and information.

Education and Experience:

- Post Secondary School: University degree or College Diploma in Business Administration, Public Administration, Journalism, Communications, English or related program
- A minimum of 2 years experience in providing administrative services is required, preferably to the senior executive level, and including the provision of communication services.
- Experience providing support to an elected official is desirable.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Language, Certificates, and Licenses:

- English oral, reading, and writing
- French oral, reading, and writing (as required by the Elected Official)
- A valid Ontario unrestricted “G” class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated.
- Asset languages: Arabic, Mandarin, Spanish, Somali

Knowledge:

- Mandate, structure, and protocol of Council and its committees
- Ward demographics and current initiatives and issues
- Policy initiatives and issues in committees chaired by the Councillor or on which the Councillor is a member
- Knowledge of Microsoft Office, Microsoft Excel, Microsoft Outlook

Competencies and Skills:

- Excellent interpersonal and communication skills, orally and in writing
- Manage and prioritize competing tasks
- Initiative, requiring general direction only




- Ability to handle difficult situations
- Attention to detail
- Ability to effectively work independently and within a team

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. As a healthy, safe and respectful work environment is of our highest priority, please find the information relative to the City’s Codes of Conduct and core values below.

The Code of Conduct for Members of Council outlines the ethical behaviour expected of Members of Ottawa City Council as part of the Council's comprehensive Accountability Framework. This code includes provisions relating to issues of general integrity, misuse or improper release of confidential information, matters related to discrimination or harassment, and improper use of influence, among others and are applicable during the recruitment process.

Participants in job interviews for a position at the City of Ottawa can expect a respectful environment free from harassment, violence, and discrimination. This includes an workplace free from gender-based violence and sexual harassment.

The Code of Conduct for City of Ottawa employees sets out the shared values that are foundational to serving the public with integrity. City of Ottawa employees are expected to adhere to and be protected by the policies that support this Code and these values, including the Workplace Violence and Harassment Policy. The City of Ottawa is committed to fostering a work environment in which all workers are treated with respect and dignity.

Should you have any questions or concerns on the above noted City policy, you may contact Stéphanie L'Ecuyer, Staffing Specialist in the HR Programs and Planning Branch at [email protected] or (phone hidden). Please note that any personal information provided will be held in strict confidence.

Lastly, should you have any questions regarding this competition or the status of your application, you may contact the Hiring Manager, Lianne Gareau at [email protected]

Pay: $55,000.00-$65,000.00 per year

Benefits

- Dental care
- Paid time off
- Vision care

Experience:
- Administrative: 2 years (required)

Work Location: In person

📌 Case Work Officer, Office of City Councillor Riley Brockington (Ottawa)
🏢 City of Ottawa
📍 Ottawa