We’re Hiring: Clinic Receptionist/Administrator

Location: New Hamburg, Ontario

Position: 12-month maternity leave contract with potential opportunity to extend based on clinic needs

Hours: Approximately 40 hours/week

Salary: $46,000–$50,000/year, based on experience

About the Role

We are a busy, patient-focused physiotherapy and chiropractic clinic seeking a friendly, organized, and dependable Clinic Receptionist/Administrator.

As the first point of contact for our patients, you’ll help create a welcoming experience while managing the day-to-day operations of our front desk.

Key Responsibilities

- Welcome patients and provide qualified, friendly service
- Answer phones, emails, and patient inquiries
- Schedule, reschedule, and confirm appointments
- Manage patient flow and maintain accurate records
- Register new patients and process payments
- Submit and manage extended health insurance direct-billing claims
- Communicate with patients and insurance providers regarding coverage and billing
- Maintain patient confidentiality and privacy
- Support our physiotherapists, chiropractors, and clinic team
- Keep the reception area organized and assist with general administrative duties

What We’re Looking For The ideal candidate is:

- Friendly, professional, and comfortable working with people
- Organized, detail-oriented, dependable, and punctual
- Able to multitask in a busy environment
- Comfortable working independently and as part of a team




- Computer literate and willing to learn new software
- Accurate with financial transactions
- Respectful of patient privacy and confidentiality
- Positive, energetic, and willing to take initiative

Previous healthcare reception experience is an asset but not required. Experience in physiotherapy, chiropractic, massage therapy, dental offices, etc. is beneficial. As is experience with Jane App, direct billing, and Medical Office Administration. However, we are willing to train the right candidate.

What We Offer

- $46,000–$50,000 annual salary
- Approximately 40 hours/week
- 10 paid vacation days per year
- Health Spending Account
- Training and support
- Friendly, supportive work environment
- Opportunity to become an integral part of a growing healthcare practice

How to Apply Please submit your resume and a brief cover letter explaining why you would be a good fit for our clinic.

Pay: $46,000.00-$50,000.00 per year

Benefits

- Company events
- On-site parking
- Paid time off

Application question(s):
- This is a 12-month maternity leave contract position requiring approximately 40 hours per week. Are you available to commit to the full contract period?
- Tell us about your previous customer service, administrative, or healthcare experience and why you are interested in working at W Physiotherapy & Sports Performance.

Work Location: In person

📌 Clinic Receptionist/ Administrator (New Hamburg)
🏢 W Physiotherapy u0026 Sports Performance
📍 New Hamburg