ARZ Massage & Wellness is growing! We are looking for a friendly, detail-oriented, and motivated Front Desk to join our team. As the first point of contact for our clients, you will play a key role in creating a welcoming and professional experience at our clinic.
Responsibilities
- Scheduling and managing client appointments through JaneApp
- Processing payments and handling direct billing for ICBC and extended health benefits
- Managing communication channels including phone calls, emails, and faxes
- Assisting clients with questions, concerns, and service guidance
- Delivering exceptional customer service with a positive, knowledgeable approach
- Maintaining cleanliness and ensuring clinic spaces are sanitized
- Protecting client confidentiality and handling health records with care
- Providing administrative support and other front-desk duties as needed
Skills & Experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong multitasking abilities in a fast-paced clinical setting
- Excellent communication and interpersonal skills
- Professional and welcoming client interaction
- High attention to detail and accurate record-keeping
- Flexible, adaptable, and quick to learn new processes
- JaneApp experience – minimum 1 year (required)
- ICBC & Extended Health direct billing experience – minimum 1 year (required)
- Customer service or administrative background – 1 year preferred
- Medical Office Assistant (MOA) education or related training – an asset
Job Types: Part-time, Seasonal Pay: From $18.25 per hour