About ABC Security Access Systems

ABC Security Access Systems is a trusted provider of integrated security solutions, serving the Greater Toronto Area since 1938. With over 85 years of industry experience, we support a broad range of commercial, industrial, institutional, and multi-residential clients.

Our expertise includes both electronic and mechanical security solutions. We design, install, and service access control systems, video surveillance systems, intrusion alarms, intercom systems, automatic door operators, doors and frames, architectural hardware, and locksmithing solutions.

We deliver our solutions through project-based installations, as well as long-term service and maintenance agreements. Monitoring services are offered in partnership with leading third-party providers.

Our team works closely with clients, consultants, and contractors from planning through installation and ongoing support. We are committed to delivering reliable security solutions, smooth project execution, and long-term system performance across every site we serve.

To learn more, visit: https://abcsecurity.ca .

Position Details

Job Title: Customer & Account Coordinator

Department: Sales

Direct Manager: Business Operations Manager

Employment Type: Permanent Full-Time

Company Location: ABC Security Access Systems’ office and warehouse facilities are located at 55 Queens Plate Drive, Toronto, Ontario, M9W 6P2.

Work Schedule: The company’s standard hours of operation are Monday to Friday, 8:30 a.m. to 5:00 p.m.

Expected Compensation: The expected hiring range for this role is $40,000 to $55,000 annually.

Job Vacancy Status: This posting is for an existing vacancy.

Use of AI: Artificial intelligence tools will not be used to screen, assess, or select applicants for this role.

Position Summary

ABC Security Access Systems is a leading security systems integrator serving commercial, industrial, institutional, and government markets.

The Customer & Account Coordinator provides frontline customer service, order management, and key account support. The role processes and coordinates incoming customer orders while providing day-to-day administrative support for ABC Security's largest client account.

This is a junior-level role suited to an organized, detail-oriented individual who enjoys working with customers, managing multiple priorities, and following work through to completion.

The Customer & Account Coordinator reports to the Business Operations Manager and works closely with the Key Account Specialist and other departments across the organization.





Key Responsibilities

Customer Service & Order Management

- Handle incoming customer calls, emails, and requests professionally and courteously.
- Gather required information and accurately enter customer orders and work orders into ABC Security's business management system.
- Provide customers with timely information regarding their orders, services, and inquiries.
- Coordinate with Service, Installations, Purchasing, Inventory, and Sales to support customer requirements.
- Communicate with customers throughout the order or work-order process as required.
- Escalate technical, pricing, service, or other issues to the appropriate team member.

Key Account Support

- Work closely with the Key Account Specialist to support the day-to-day administration of ABC Security's largest client account.
- Receive, enter, maintain, and monitor customer work orders.
- Follow up on outstanding information, documentation, approvals, and next steps.
- Maintain accurate work-order information and customer records.
- Assist with routine customer communication, inquiries, status updates, reporting, and documentation.
- Coordinate with internal departments to support the timely progression of customer work orders.
- Identify outstanding or delayed items and escalate as appropriate.
- Provide administrative coverage to help maintain continuity of service for the account.

General

- Develop and maintain knowledge of ABC Security's products, services, and internal processes.
- Maintain accurate and organized customer and work-order records.
- Work collaboratively across departments and contribute to a high level of customer service.
- Perform other duties as assigned.

Key Requirements

- Excellent verbal and written communication and customer service skills.
- Strong organization, time management, and attention to detail.
- Ability to manage multiple customer requests and priorities simultaneously.
- Strong follow-up, problem-solving, and judgment skills.
- Ability to work independently and collaboratively.
- Comfortable learning and working with business software.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.




- Willingness and eagerness to learn.

Experience

- Previous customer service, order entry, account coordination, or administrative experience is preferred.
- Experience in a service-based business is considered an asset.
- Security, construction, property management, or related industry experience is an asset but not required.

Work Environment

- Work is performed in the company office.
- Office-based work is performed in a standard office environment using office equipment, computer systems, phone, email, and other business tools.

Physical Requirements

- Ability to sit for extended periods and use a computer, phone, and standard office equipment.
- Ability to occasionally lift or carry samples, materials, or equipment weighing up to 25 pounds.
- Ability to use required personal protective equipment.

Why Join ABC Security Access Systems Benefits Package: Eligible employees have access to a comprehensive benefits package, including health, dental, vision, paramedical services, life insurance, long-term disability insurance, and an Employee and Family Assistance Program.

Paid Time Off: Vacation, personal days, sick leave, and bereavement leave are provided to support work-life balance and overall well-being.

Professional Development: ABC Security Access Systems supports ongoing training, employer-paid certifications, and access to relevant industry events.

Workplace Culture: ABC Security Access Systems offers a respectful, collaborative, and inclusive team workplace that values accountability, professionalism, and continuous improvement.

Accessibility Statement

ABC Security Access Systems is committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and its applicable regulations.

Accommodations are available upon request for candidates participating in all stages of the recruitment, assessment, and selection process. To request accommodation, please contact Human Resources at [email protected].

How to Apply

If you are interested in joining a trusted and growing integrated security provider, we encourage you to apply today.

We thank all applicants for their interest in ABC Security Access Systems. Only those selected for an interview will be contacted.

Pay: $40,000.00-$55,000.00 per year

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer & Account Coordinator (Etobicoke)
🏢 ABC Security Access Systems
📍 Etobicoke