Customer Service Representative – Transportation Industry

VA is currently seeking a proactive and customer-focused Customer Service Representative to join our team. In this role, you will act as a key point of contact for both customers and drivers, ensuring timely communication, issue resolution, and a high level of service excellence.

Key Responsibilities

- Serve as the primary contact for customer inquiries, including pickup requests, shipment tracking, urgent situations, and complaint resolution
- Respond to driver communications regarding OS&D; (Over, Short & Damaged freight), delays, and operational issues
- Accurately document all interactions and cases in accordance with company procedures and service standards
- Perform daily follow-ups on all open files (claims, customer requests, ongoing investigations, etc.) to ensure timely resolution
- Maintain and update customer records and system information to ensure data accuracy
- Identify recurring issues and trends, and proactively recommend process improvements to management
- Prepare and submit reports required by management within established deadlines

What We’re Looking For

- Experience in Customer Service in the transportation industry
- Available to work from 9h30 to 18h00 PM




- Bilingual (French and English to support customers all over Canada)
- Knowledge of AS400
- Mastery of Office Suite (Excel, Word etc...)
- Strong communication and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and organizational skills
- Customer-oriented mindset with a focus on service quality

What do we offer ?

- Salary based on experience and expertise
- Bring your experience with you! We recognize your years in the industry when granting vacation entitlement from day one
- 12 paid statutory holidays to recharge and enjoy what matters most
- 5 paid sick days annually for your well-being
- Comprehensive group insurance including medical, dental, life, and short- & long-term disability coverage

Job Types: Full-time, Permanent

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care

Application question(s):
- Have you ever worked with AS400
- What are your salary expectations ?

Experience:
- Customer service: 2 years (required)

Language:
- English (required)
- French (required)

Work Location: In person

📌 Customer Service Representative (Bilingual) (Moncton)
🏢 VA Transport
📍 Moncton