? Hiring: MS Customer Engineer (Onsite) ?

? Location: Richmond Hill, Ontario, Canada

? Duration: Contract Chance

? Rate: CAD $35 - $40/hr

?️ Language Requirement: English

We are seeking an experienced MS Customer Engineer to provide onsite end-user and desktop support services in a fast-paced manufacturing environment. The successful candidate will be responsible for hardware support, troubleshooting, device configuration, user assistance, and conference room technology support while working closely with a collaborative IT team.

Key Responsibilities

- Provide Deskside Support and IT Walk-Up services for end users.
- Perform PC Hardware Break/Fix , troubleshooting, and repair activities.
- Support PC Rollovers , device deployments, upgrades, and refresh projects.
- Install, configure, upgrade, and troubleshoot desktops, laptops, and peripheral devices.
- Manage End User Device setup, repair, configuration, and migration activities.
- Support office moves, workstation setups, and minimal migration tasks.
- Configure and upgrade Android scanners and related devices.
- Provide Microsoft Teams Room and conference room technology support.
- Deliver high-touch VIP/Executive Support as needed.
- Assist with basic network port patching and connectivity troubleshooting.
- Maintain accurate documentation of incidents, requests, and resolutions.




- Collaborate with team members to ensure timely resolution of technical issues.

Required Skills & Experience
- Experience providing desktop support , deskside support, or IT field services.
- Strong knowledge of Windows operating systems and hardware troubleshooting.
- Experience with device installations, upgrades, and end-user support.
- Familiarity with Microsoft Teams Rooms and conference room technologies.
- Experience supporting printers, scanners, mobile devices, and peripherals.
- Basic networking knowledge, including port patching and connectivity support .
- Excellent customer service and communication skills.
- Ability to prioritize and manage multiple support requests in a dynamic environment.

Work Environment
- 100% Onsite Position in Richmond Hill, Ontario.
- Collaborative team-based environment.
- Occasional travel may be required to support nearby locations within driving distance.

Preferred Qualifications
- Experience supporting manufacturing or enterprise environments.
- Prior experience with VIP/Executive Support.
- Microsoft certifications or relevant technical certifications are an asset.

If you are a customer-focused IT professional with strong desktop support and troubleshooting experience, we encourage you to apply.

📌 Deskside Support Technician (Richmond Hill)
🏢 Hays
📍 Richmond Hill