We are seeking an energetic and dedicated Front Desk Agent/Night Auditor to join our hospitality team. In this agile role, you will be the welcoming face of our hotel, ensuring a seamless guest experience from check-in to check-out, while also managing overnight auditing responsibilities. Your enthusiasm and professionalism will help create a positive atmosphere for guests and team members alike.
This position offers an exciting opportunity to combine customer service excellence with operational accuracy during various shifts, contributing to the overall success of our hotel.
Shift Timings:
- Morning Shift: 7:00 AM – 3:00 PM
- Afternoon Shift: 3:00 PM – 11:00 PM
- Night Shift: 11:00 PM – 7:00 AM
Duties
- Greet and assist guests with check-in and check-out procedures in a friendly, professional manner.
- Handle guest inquiries, requests, and complaints promptly to ensure satisfaction.
- Manage multi-line phone systems to answer reservations, inquiries, and internal communications efficiently.
- Maintain accurate night audit records by reconciling daily financial transactions and preparing reports.
- Ensure the safety and security of guests and staff by monitoring the premises during overnight hours.
- Provide guest services such as concierge assistance, directions, and local recommendations.
- Collaborate with housekeeping and maintenance teams to address guest needs and facility issues.
Skills
- Excellent customer service skills with a warm, approachable demeanor.
- Multilingual or bilingual abilities to communicate effectively with diverse guests.
- Strong phone etiquette for professional communication over multi-line phone systems.
- Previous hotel or hospitality experience preferred to understand guest expectations and hotel operations.
- Knowledge of front desk procedures, reservation systems, and night audit processes.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Hospitality-oriented mindset with a focus on creating memorable guest experiences.
Join us in delivering exceptional hospitality by providing outstanding service during every shift. Your energy, professionalism, and dedication will make a lasting impact on our guests’ stay! Pay: From $17.60 per hour
Expected hours: 20.0 – 44.0 per week
Benefits
- Discounted or free food
- On-site parking
- Store discount
Experience:
- Front Desk: 1 year (preferred)
Work Location: In person
📌 Front Desk Agent/Night Auditor (Mississauga)
🏢 AURA HOTEL TORONTO AIRPORT
📍 Mississauga
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