Overview

Join our dynamic hospitality team as a Front Desk Supervisor, where your energetic leadership and exceptional customer service skills will set the tone for an outstanding guest experience. In this vital role, you will oversee daily front desk operations, ensure seamless guest interactions, and lead a team dedicated to hospitality excellence. Your multilingual abilities and hospitality background will empower you to connect with diverse guests, creating a welcoming environment that encourages repeat visits and positive reviews.

This paid position offers an exciting prospect to develop your supervisory skills while making a tangible impact on our guests’ stay.

Responsibilities

- Supervise and coordinate front desk activities, ensuring efficient check-in and check-out processes for all guests
- Lead and motivate front desk staff to deliver exceptional customer service with professionalism and enthusiasm
- Manage multi-line phone systems, handling inquiries with polished phone etiquette and prompt responsiveness
- Provide personalized guest services, addressing requests, resolving issues, and ensuring guest satisfaction at every touchpoint
- Oversee guest registration, billing, and reservation management using hotel management software




- Maintain a welcoming atmosphere by greeting guests in multiple languages when applicable and assisting with special requests
- Train new team members on front desk procedures, hospitality standards, and customer service excellence

Qualifications

- Proven experience in hotel front desk operations or related hospitality roles
- Strong leadership skills with the ability to supervise and inspire a diverse team
- Multilingual or bilingual proficiency preferred to serve an international clientele effectively
- Excellent communication skills with a focus on phone etiquette and guest interaction
- Familiarity with multi-line phone systems, reservation platforms, and guest service software
- Demonstrated ability to handle high-pressure situations with professionalism and positivity
- Previous hotel experience is highly desirable; a passion for hospitality is essential

Join us in delivering memorable experiences through energetic leadership and dedicated service! This role offers the chance to grow within a vibrant hospitality environment where your skills make a real difference. Pay: From $19.00 per hour

Expected hours: 44.0 per week

Benefits

- Discounted or free food
- On-site parking
- Store discount

Experience:
- Front Desk Supervisor : 1 year (required)

Work Location: In person

📌 Front Desk Supervisor (Mississauga)
🏢 AURA HOTEL TORONTO AIRPORT
📍 Mississauga