Job Type: Full-Time Permanent

Pay: $71,070 per annum + Benefits

Please note that this position rotates between cycles of dayshifts & overnights, 12 hour shifts.

About the Role

We’re looking for a Program Manager to join our Outreach program. This role is responsible for program development, service delivery, program evaluations, reporting, and the allocation of staff and financial resources. Program Managers are expected to manage crises, provide critical incident debriefing, and oversee staff performance management. In this role, your responsibilities would include:

Leading by example and ensuring staff provide caring, non judgmental client service within our Outreach program

Supervising, coaching, mentoring, and performance managing staff, including discipline when required

Leading recruitment, hiring, onboarding, and probation reviews

Ensuring adequate shift coverage, approving time off, and supporting payroll accuracy

Responding to crises such as overdoses, seizures, deaths, and other incidents

Supporting staff and clients through debriefings and follow up

Ensuring compliance with safety protocols, accreditation standards, and program audits

Resolving client, staff, and workplace concerns in collaboration with leadership and HR

Building positive relationships with agencies, community partners, businesses, and stakeholders

Overseeing accurate reporting, statistics, and documentation for funding outcomes

Managing budgets and ensuring programs have required supplies and resources

Providing direct service support when operationally required

Participating in management meetings, labour relations discussions, and program check ins

About You

We are looking for an experienced leader to join our team at Alpha House. The ideal candidate would have the following:

Post-secondary education in a relevant Human Services field from a public institution (minimum 2-year diploma or degree)

Several years of experience working with vulnerable populations,



including front-line experience

Strong understanding of addiction, harm reduction, trauma-informed care, and recovery-oriented practices

Proven leadership experience, including coaching, training, and performance management

Strong interpersonal and communication skills, with the ability to build effective relationships with stakeholders

Sound judgment, professionalism, and the ability to handle sensitive situations with confidentiality and diplomacy

Excellent organizational skills with the ability to manage multiple priorities and meet deadlines

Ability to work independently, take initiative, and adapt in a dynamic workplace

Intermediate proficiency with Microsoft Office A strong understanding of and commitment to Alpha House’s mission

Three years of driving experience, a valid Class 5 non GDL driver’s licence, a clear abstract, and ability to obtain Class 4 within 60 days

Comfortable driving an agency van

Comfortable working in environments with risk of violence and exposure to bodily fluids

Physically able to assist clients with mobility needs

Vulnerable Sector Search valid within the last six months with no results material to the role

Ability to complete “It’s Your Move” training or equivalent patient lift training and Privacy Training

Understanding of the Protection of Persons in Care Act

About Alpha House

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

Meaningful work supporting vulnerable populations

RRSP Plan and Medical Benefits after six months of continuous work

Personal Development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!

Licenses & Certifications

Required

DL Class 5 Non GDL

📌 FT Program Manager - Outreach (Calgary)
🏢 Alpha House
📍 Calgary