Steer the Ship at a High-Volume Hospitality Venue

Are you an experienced hospitality leader who thrives in a fast-paced setting? Do you excel at building, delegating to, and leading large teams in a dynamic, high-volume setting?

About Snakes & Lattes

Snakes & Lattes pioneered the board game cafe experience, bringing people together over great games, quality food and drink, and exceptional hospitality. Our venues are vibrant, high-energy, and complex operations that host hundreds of guests daily.

Snakes & Lattes is looking for a driven, business-minded General Manager to take full operational ownership of our College St venue. As General Manager, you will report directly to the Director of Operations, guiding a multi-department team, driving venue profitability, and ensuring an extraordinary guest experience every day.

What You’ll Do

- Lead & Scale a Large Team: Oversee recruitment, onboarding, and continuous development across frontline staff and shift leaders. Build a high-accountability culture through clear expectations and regular feedback.
- Master High-Volume Operations: Drive smooth daily execution across peak hours, holidays, and special events. Establish systems and delegate floor upkeep, inventory management, and service standards to your supervisory team.
- Drive Financial Success: Take ownership of venue productivity and profit margins. Review financial reports, manage vendor/supplier costs, and control labor efficiency to meet budget targets.
- Optimize Scheduling & Payroll: Create data-driven staff schedules that balance peak customer volume with strict labor budget goals.




- Oversee F&B; and Guest Experience: Supervise food and beverage operations, sales initiatives, and event execution to consistently enhance the brand’s reputation.
- Collaborate with Leadership: Work alongside executive leadership and corporate support departments (HR, Marketing, Finance) to implement policies and execute operational goals.

What We’re Looking For

- Experience: 5+ years of progressive hospitality management experience, with a strong emphasis on leading large teams in high-volume, multi-department venues.
- Leadership & Delegation: Proven ability to manage through shift leaders, troubleshoot systemic floor issues, and keep staff motivated under pressure.
- Financial Acumen: Comfort analyzing P&L; data, managing inventory COGS and maintaining tight cost controls.
- Communication & Tech Skills: Exceptional verbal and written communication skills. Tech-savvy with strong command of spreadsheets, POS systems, and venue management tools.
- Education: Bachelor’s degree preferred.
- Flexibility: Willingness to work 40–44 hours per week during peak operational times (nights, weekends, holidays) with focus on peak hours and days of the week.

What We Offer

- Competitive base salary commensurate with experience
- Performance-driven career growth and leadership support
- Comprehensive benefits package
- A vibrant, team-oriented work environment in an industry-leading hospitality concept

Ready to Lead the Team? Submit your resume and cover letter detailing your experience managing high-volume venues and large teams.

Minimum of 3 references from previous jobs are required.

📌 General Manager (Toronto)
🏢 Snakes u0026 Lattes College
📍 Toronto