First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking to build our opening team of Guest Service Associates who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

● Kicking off truly memorable guest experiences with the warmest of welcomes

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Taking, managing, and receiving payments for guest bookings

● Making the check-in and check-out process feel swift and seamless

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations





What we need from you

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

● Fluency in English - extra language skills would be great, but not essential

● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computer skills

What you can expect from us

● Competitive salary and advantages.

● Paid time off and holiday pay.

● Supportive, team-oriented environment.

Job Type: Full-time

Pay: $18.90-$19.90 per hour

Benefits

- Paid time off

Work Location: In person

📌 Guest Service Associate (Aurora)
🏢 Staybridge Suites Aurora East
📍 Aurora