Overview

Guest Services Agents, part of Castle Mountain Resort’s Guest Services team, are often one of the first points of contact for guests, at the resort. Guest Services team members facilitate the sale and procurement of season passes, day tickets, accommodations, event registrations, and provide valuable information and insight on conditions, resort amenities, pass / ticket options, accommodations options, and/or upcoming events. This full-time position generally offers shifts from late November until early April, with a mix of weekend and/or weekday work, within day time hours.

What We Offer You

- Complimentary Castle Mountain Resort season pass for own personal use
- Up to 10, 50% off friends and family tickets.
- Several additional discounts around the resort
- Free and/or discounted reciprocal skiing privileges at western Canadian partner resorts.
- Opportunity to work in the beautiful South Canadian Rockies
- Starting wage of $17.38 / hr.
- Full-time, seasonal employment (30 – 40 hours / week) with a variable schedule.

Core Competencies

- Personal accountability
- Positive, guest centric personality
- Detail oriented
- Effective prioritization skills
- Skilled with conflict resolution / de-escalation
- Ability to stay on task
- Self-driven
- Exceptional problem-solving skills and the ability to think critically

Responsibilities

- Ascertain and maintain a high level of knowledge of Castle Mountain Resort’s product and experience offerings, amenities, and daily conditions.
- Effectively communicate promotions, accommodation options, ticket / pass options, upcoming events, snow conditions, etc., using a variety of communications avenues (in-person, over the phone, and/or via e-mail).




- Facilitate the sales and procurement of season passes, loyalty cards, lift tickets, and/or event registrations, in a timely, efficient, and friendly manner.
- Facilitate accommodations bookings, check-ins, check-outs.
- Communicate and troubleshoot with teammates, via phone and/or radio, to ensure seamless service delivery across departments.
- Facilitate the signing of releases of liability (waivers), whenever necessary, ensuring accuracy and completion.
- Verify cash floats for accuracy prior to shifts, complete end of day closeouts, and cash balancing at end of shift.

Qualifications

- Passionate about outdoor recreation, including but not limited to downhill skiing.
- Possess a minimum of high school diploma.
- Demonstrated, past experience working in customer service-related positions.
- Experience working with cash and end of day cash balancing procedures.
- Previous experience using a computerized point-of-sale system, with a preference given to past hospitality and/or ski industry experience.
- Exceptional written and spoken communication skills.
- Strong critical thinking and problem-solving skills.
- The ability to work under pressure, and effectively prioritize tasks.
- Positive and proactive approach to teamwork and working with others required.




- Ability to work unsupervised for long periods of time.
- Previous experience and a working knowledge of Microsoft Office suite, considered an asset.

Where We Are: Castle Mountain Resort is located at the end of Highway 774, near Pincher Creek, AB. This is a work from home location. There is a communal living Staff Accommodation building on-site for new and returning non-supervisory, seasonal employees. More information on our location and our resort can be found at skicastle.ca

Employment Level

Full-time

Work Conditions

- This position requires on-site attendance
- Manual dexterity required to use desktop computer and peripherals
- Flexible working hours required (weekends and during holiday periods).

Eligibility Statement

Must be legally entitled to work in Canada.

Equity Statement

Castle Mountain Resort is committed to fair and inclusive hiring practices. We believe in providing equal employment opportunities to all qualified applicants.

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📌 Guest Services Agent (Pincher Creek)
🏢 Castle Mountain Resort
📍 Pincher Creek