Roofr is seeking a Head of Customer Experience to define and execute the post-sale CX strategy, leading the Customer Experience team in a high-growth SaaS setting. This role focuses on scaling operations, driving retention, and leveraging AI to enhance customer value and time-to-value.
You will partner with Product, Engineering, Sales, and Marketing to optimize the end-to-end journey, build scalable processes, and deliver world-class customer experiences at scale.
📌 Head of Customer Experience | AI-Driven Growth (Canada)
🏢 Roofr
📍 Canada