Become a key player as a Strategic Customer Success Manager in our Toronto office.

Your role will be pivotal in enhancing customer experiences and driving strategic outcomes. This hybrid position involves deep collaboration with C-suite clients to align their IT frameworks with our solutions. With focus on the G2000 sector, you’ll maximize customer success while navigating complex challenges to advocate for their needs. You’ll orchestrate internal resources and develop programs that ensure long-term value and retention for our strategic accounts. Key Responsibilities:

- Identify risks and deliver architectural advice
- Conduct strategic business reviews for customer health
- Lead the management of key accounts for value realization
- Provide forecasts and track key strategic outcomes
- Serve as the customer advocate in product discussions Requirements:
- 9-12+ years in technical customer success roles
- 6+ years of accountability in revenue realization
- Solid communication skills at the C-suite level
- Bachelor’s degree or equivalent technical experience Bring your expertise to maximize customer potential and drive meaningful success in this strategic role.

📌 Hybrid Strategic Customer Success Manager Role (Toronto)
🏢 United States Digital Space
📍 Toronto