A. Job Identification

Job Title: Inside Sales Representative

Report to: Branch Manager

Area of Operation: Edmonton

Compensation based on experience. Salary + Incentives

B. Job Summary The Inside Sales Representative is responsible for providing high-quality sales, technical support, and customer service through phone, email, online, and over-the-counter inquiries.

This position works closely with customers to understand their requirements, identify appropriate products and solutions, prepare quotations, process orders, and support the overall growth of Wil-Tech's business.

The Inside Sales Representative will also work closely with Business Development, Service, Engineering, Distribution, and our supplier partners to ensure customers receive effective and timely solutions.

C. Essential Tasks and Responsibilities

- Including but not limited to.

· Provide timely and professional service to customer phone calls, emails, online inquiries, and over-the-counter requests.

· Understand customer requirements and identify, source, and recommend appropriate products, components, and solutions.

· Prepare quotations, enter sales orders, and follow up on outstanding opportunities and customer requirements.

· Provide product availability, pricing, lead-time, and technical information to customers.

· Identify opportunities to provide alternative products, complementary products, and additional Wil-Tech products or services that benefit the customer.

· Work closely with Business Development, Service, Engineering, Distribution, and other Wil-Tech personnel to develop effective customer solutions.





· Develop and maintain strong relationships with customers and provide consistent follow-up throughout the sales process.

· Communicate with suppliers regarding product selection, pricing, availability, technical information, and customer requirements.

· Maintain accurate customer, quotation, order, and opportunity information within Wil-Tech's business systems.

· Assist with inventory management by identifying customer demand, product trends, stocking opportunities, and obsolete or slow-moving inventory.

· Assist with shipping, receiving, hose assembly, and other branch operational requirements when required.

· Professionally resolve customer concerns and escalate significant issues when appropriate.

· Maintain and continually develop technical knowledge of Wil-Tech's products, services, suppliers, and the fluid power industry.

· Maintain a professional, organized, safe, and customer-focused work environment.

D. Education and Experience

- A comparable amount of training and experience may be substituted for the minimum qualifications.

· Previous experience in inside sales, industrial sales, customer service, parts, distribution, or a related role is preferred.

· Experience within fluid power, hydraulics, heavy equipment, agriculture, mining, oil & gas,



manufacturing, or industrial markets is considered a strong asset.

· Technical education or experience in hydraulics, mechanical systems, engineering technology, or a related trade is considered an asset.

· Wil-Tech will provide fluid power and product training to the successful candidate.

E. Knowledge, Skills, and Abilities

· Robust customer service and relationship-building skills.

· Excellent verbal and written communication skills.

· Strong organizational skills with the ability to prioritize and manage multiple customer requirements.

· Strong problem-solving skills and mechanical/technical aptitude.

· Sales-oriented mindset with the ability to identify customer needs and additional business opportunities.

· Ability to read and interpret product specifications, technical information, and basic hydraulic schematics.

· Ability to work independently while contributing effectively within a team environment.

· Strong computer skills, including Microsoft Office and ERP/business management systems.

· Knowledge of hydraulic and fluid power fundamentals is considered an asset.

· Self-motivated with a willingness to continually learn and develop technical and product knowledge.

· Ability to understand, demonstrate, and promote Wil-Tech's Vision, Mission, Values, and QWEST+ culture.

Pay: $70,000.00-$80,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match

Work Location: In person

📌 Inside Sales Representative (Edmonton)
🏢 Wil-Tech Industries
📍 Edmonton