Required Qualifications / Skillsets

- 3+ years of experience administering, developing, or automating Jira, preferably Jira Service Management.
- Hands-on experience with Jira Service Management forms, request types, workflows, custom fields, queues, SLAs, permissions, notifications, approvals, and dashboards.
- Professional experience developing production applications or services in Java, preferably with Spring Boot, and/or Python.
- Experience with Jira REST APIs, webhooks, JSON, HTTP methods, and authentication mechanisms such as OAuth 2.0, API tokens, and service accounts.
- Practical experience applying AI, generative AI, natural-language processing, or intelligent automation to business workflows.




- Proficiency with SQL and at least one scripting language such as Python, JavaScript, Groovy, or PowerShell.
- Experience designing scalable, secure, observable, testable, and maintainable production systems.
- Understanding of secure integration practices, including least-privilege access, secrets management, auditability, and protection of sensitive or personal information.
- Robust troubleshooting, communication, documentation, and stakeholder-management skills.
- Experience working in Agile, DevOps, project management, or enterprise operations environments.

📌 Jira Service Management Intake & Automation Developer (Toronto)
🏢 Zodiac Solutions
📍 Toronto