Position Title: Junior Support Specialist

Location: London, Ontario

Type of Employment: Full-Time, Permanent

Number of Vacancies: 1

Compensation: $20.00-23.00 per hour based on experience, plus a comprehensive benefits package

Hours:

- 40-44 hours per week
- Monday to Friday
- Evening, weekend, and overtime work, depending on business needs

- Occasional travel, including overnight business trips, may be required

Position Summary The Junior Support Specialist’s role contributes to a stable and secure end-user computer environment to ensure end users can accomplish their tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests, and escalating incidents when considered appropriate and necessary to maintain service-level expectations. Additionally, the Junior Support Specialist will complete project activities, maintain compliance, be available on call, and perform various other responsibilities.

Who are we?

Canusa Automotive Warehousing Inc. is a family-owned business that values workplace culture and safety. Canusa/APC provides opportunities to grow alongside accomplished industry leaders.

Visit our website to learn more about us at https://www.autopartscentres.com/.

Key Responsibilities

- Provide help desk support for incoming requests via ticketing system, telephone, chat, and self-service portal
- Prioritize, assign, and organize help desk service requests
- Ensure the ticketing system is accurate and up to date
- Provide support for laptops, printers, and peripheral devices, including providing hardware and software setup support
- Complete access requests, on/off boarding, access changes, application provisions, password resets, distribution list updates
- Maintain technical documentation regarding installation of software, configuration of hardware, and troubleshooting techniques

- Monitor PCs, servers, application performance, network problems/alerts using available tools

- Assist senior IT staff with managing and maintaining the enterprise network
- Assist senior IT staff with managing and maintaining server topology
- Manage and maintain desktop environments
- Provide support for problems related to Windows desktop,



server and network software, and hardware for the Company
- Assist with server management
- Efficiently work on projects and meet established timelines
- Provide “How to” training on basic to intermediate application functions
- Participate in an after-hours on-call schedule rotation (evenings and weekends)
- Other duties as assigned by the Manager

Required Experience, Skills, and Abilities

Core Knowledge Requirements

- Proficiency with PC hardware installation and support (remote, on-site)
- General understanding of network devices such as routers, switches, and access points
- PC patch management
- Intermediate knowledge of Windows 10
- Experience with Active Directory configuration, planning, maintenance and troubleshooting
- Experience with Windows network services (DNS, DHCP, VPN)
- A fundamental understanding of VOIP telecommunications and networks
- Ability to understand or write scripts in Bash and PowerShell would be an asset
- Network monitoring and reporting tools
- Familiarity with endpoint security solutions
- Willingness to learn new skills
- Love of technology

Function-Specific Systems Knowledge Requirements
- Microsoft 0365 Infrastructure
- Firewalls
- Wireless Networks
- Windows Server topology
- Windows 10/11
- Active Directory
- Experience with Network / Application tools would be an asset (Compuware, Sniffer, WireShark)
- General Network (IP schema, Video, Cabling, DHCP)
- Network Management and Monitoring tools

Required:
- 1 or more years of experience
- Demonstrable troubleshooting abilities
- Good understanding of technical networking (IPv4, DNS, DHCP, VPN)
- Good knowledge of the Microsoft Windows Server environment
- Experience with PC Troubleshooting
- Strong planning and analysis skills




- Flexibility to work outside of normal business hours as required
- Strong writing, troubleshooting, and communication skills

Preferred Experience, Skills, and Abilities

- College or University degree or equivalent experience

- A+ Certification would be an asset
- Product and/or industry certifications
- Network+ Certification would be an asset
- Some Linux experience is an asset

- Strong communication skills (verbal and written)
- Positive and professional attitude with a flexible mindset
- Accountability and dependability
- Excellent ability to work independently and as part of a team
- Time management skills and prioritization skills with a deadline-oriented mindset
- Ability and willingness to learn new technology and procedures
- Attention to detail and ability to multitask
- Ability to thrive in a fast-paced environment and take initiative as necessary (challenge-seeking attitude)
- Ability to understand, respond to and work with a diverse population

Why work with us?

- A supportive culture with opportunity for a long-term career
- Joint Health and Safety Committee (JHSC)
- Employee and Family Assistance Program (EFAP)
- Comprehensive benefits package that includes:
- Health insurance
- Dental insurance
- Out of country/province travel insurance
- Long-term disability
- Accidental death and dismemberment
- Life insurance perks

- Health Care Spending Account (HCSA)
- Deferred-Profit Sharing Plan (Retirement Savings Plan)
- Competitive wage based on experience
- Employee pricing on products
- Social club perks and employee appreciation events
- On-site parking
- Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request

Transportation

Canusa Headquarters is not located on a bus route, so individual transportation will be required.

References

References from previous employment or education may be required.

Safety-Sensitive Position

This position is a safety-sensitive position. The employee must be free from impairment while at work and be fit for duty, as a high level of alertness is absolutely required.

INDHP

📌 Junior Support Specialist (London)
🏢 Canusa Automotive Warehousing
📍 London